Refund and Returns Policy

At Laying Hens Hatchery Farm Ltd., we strive to provide the highest quality poultry products. If you are not completely satisfied with your purchase, we offer a clear return and refund policy to ensure customer satisfaction.

1. Eligibility for Returns & Refunds

• Returns are accepted only for products that arrive damaged, spoiled, or incorrect due to our error.
• Customers must report any issues within 24 hours of receiving the order.
• Perishable items, such as fresh poultry and eggs, are non-returnable unless they arrive in unsatisfactory condition.

2. How to Request a Return or Refund

• Email info@layinghenshatcheryfarm.com with your order details, a description of the issue, and clear photos of the product.
• Our team will review your request and respond within 2 business days with further instructions.

3. Refund Process

• If approved, refunds will be processed within 5-7 business days to the original payment method.
• Refunds may be partial or full, depending on the nature of the issue.

4. Exchanges & Replacements

• If eligible, we can replace defective or incorrect products at no extra cost.
• Customers may choose between a refund or a replacement, subject to product availability.

5. Cancellations

• Orders can be canceled within 12 hours of purchase for a full refund.
• Once an order has been processed or shipped, cancellations are not possible.

For any return or refund inquiries, please contact us at info@layinghenshatcheryfarm.com. We are committed to resolving any concerns and ensuring you receive the best quality products!