Billing policy

At Laying Hens Hatchery Farm Ltd., we are committed to providing a transparent and secure billing process. This policy outlines how we handle payments, invoices, and billing-related matters for all purchases made through our website.

1. Payment Methods

• We accept credit/debit cards, bank transfers, and other secure payment gateways available at checkout.
• All payments must be completed before order processing and shipment.
• Customers are responsible for ensuring that their payment information is accurate and up to date.

2. Pricing & Charges

• All product prices are listed in the appropriate currency and include applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice, but orders placed before price changes will not be affected.
• Additional charges, such as shipping fees, will be calculated at checkout.

3. Invoicing & Receipts

• A digital invoice is generated and sent to the customer’s email upon successful payment.
• Customers should keep a copy of their invoice for future reference.
• If an invoice is not received, please contact us at info@layinghenshatcheryfarm.com.

4. Failed or Declined Payments

• If a payment is declined, customers must check with their bank or payment provider.
• Orders with failed payments will not be processed until the issue is resolved.
• We reserve the right to cancel orders if payments are not received within a specified period.

5. Refunds & Disputes

• Refunds are processed as per our Return & Refund Policy.
• Customers must report billing errors or disputes within 7 days of the transaction.
• Chargebacks or unauthorized disputes may result in account restrictions.

6. Cancellations

• Orders can be canceled within 12 hours of purchase for a full refund.
• Once an order is processed or shipped, cancellations are no longer possible.

For any billing-related inquiries, please contact us at info@layinghenshatcheryfarm.com. We are here to assist you with any payment concerns or questions.